Q'Straint
  • - Customer Service
  • Ft. Lauderdale, FL, USA
  • Hourly
  • Full Time
  • PTO, Paid Holidays, Health Insurance, Dental Insurance, Life Insurance, Short Term and Long Term Disability.... and MORE!

position:                      Customer Satisfaction Specialist

TEAM:                             customer satisfaction    

REPORTS TO:   customer satisfaction manager

 

 

PURPOSE

Provides outstanding service experience and ensures customers' expectations are consistently met and exceeded.

 

DELIVERABLES & RESPONSIBILITIES

  1. Provides outstanding customer experience
  • Goes above & beyond to build customer relationship with new & returning customers
  • Responsible for inbound/outbound calls and written customer correspondence
  • Provides technical support, and demonstrates solid knowledge and understanding of company products
  • Maintains professional demeanor and customer focus at all times when representing the company

 

  1. Timely and accurately processes product, service orders, and RMA's
  • Completes order transactions and forwards orders to be filled

 

  1. Provides effective admin support
  • Assist with maintaining and organizing customer order and invoice files
  • Assists with maintaining a cleaned and organized  CS Dept

 

  1. Performs other duties as assigned

 

 

QUALIFICATIONS (Education, Experience & Skills)

  • Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experience
  • Bilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)
  • Superior interpersonal and communications skills (oral & written)
  • Electromechanical aptitude (highly desired)
  • Customer service oriented , able to work in a fast paced environment while dealing with stressful situations
  • Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
  • Intermediate to Advanced Data Entry skills, with attention to detail & accuracy
  • Highly motivated and results oriented individual able to work independently and as a team
  • Demonstrated efficient Time Management and Organization skills
  • Demonstrated Analytical and Problem Solving/Resolution skills
  • Intermediate Math and Reading Comprehension skills

PHYSICAL DEMANDS & WORKING CONDITIONS

  • Frequently required to stand, walk, and operate specified product equipment, telephones, and other office and technology equipment requiring gross and fine motor skills, and eye-hand coordination
  • Frequently required to view detailed drawings or reports closely
  • Requires routine and frequent meeting of critical deadlines and details, which may be stressful

 




This position has been closed and is no longer available.
Q'Straint

THIS POSITION HAS BEEN CLOSED! PLEASE CHOOSE ONE OF THE OPTIONS BELOW:

  • Sign Up For Job Alerts

.
Q'Straint Home Company Products Training Support Contact Google+ Facebook Twitter YouTube RSS Feed Home Company